At Dâ Darsenétta Pastry Shop, we take pride in offering fresh, high-quality pastries and desserts made with love and care. Your satisfaction is very important to us. Please read our Refund & Return Policy carefully.

1. Refunds

• Due to the perishable nature of our products, we do not offer refunds for items that have been consumed or stored improperly.

• If you receive a product that is damaged, incorrect, or not up to our usual standards, please contact us within 24 hours of receipt.

• Refunds, when approved, will be issued using the same method of payment used for the purchase.

2. Returns

• Because our products are perishable, we cannot accept returns for items that have been delivered.

• In cases where an order is incorrect, missing items, or defective, we may offer a replacement or credit towards a future purchase.

3. Reporting Issues

• To request a refund, replacement, or store credit, please contact us via:

  • Phone: [Insert phone number]

  • Email: [Insert email address]

• Include your order number, date of purchase, and photos of the issue to help us resolve it quickly.

4. Cancellations

• Orders can be canceled or modified up to 24 hours before the scheduled pickup or delivery time.

• After this period, we cannot guarantee cancellation due to the freshness of our products.

5. Exceptions

• Any exceptions to this policy are at the sole discretion of Dâ Darsenétta Pastry Shop.

We appreciate your understanding. Our goal is to make every experience with Dâ Darsenétta Pastry Shop as delightful as our pastries!